Shipping & Delivery

Please allow 16–21 business days for processing before your wig ships. This timeframe begins after your order and payment are confirmed, not at the time you submit your build. Rush orders are not currently available.

Transit time is separate from production time and begins only after your wig ships. At checkout you can choose Free Standard Shipping or Express Shipping ($30, 1–2 business days). Express shipping speeds up transit only — it does not shorten production.

All production and transit timeframes are good-faith estimates based on normal conditions. They are not guaranteed delivery dates unless we have expressly confirmed a guaranteed date for your order in writing.

You are responsible for entering a complete, correct shipping address at checkout. If you notice a mistake, email us right away — once a package has shipped, the address cannot be changed. We are not responsible for orders delivered to an address provided incorrectly.

You will receive tracking information by email once your wig ships. Tracking can take a day or so to begin updating after a label is created.

Once a package is with the carrier, delivery is in their hands. Weather, holiday volume, customs processing, and other carrier delays are outside our control and are not grounds for a refund of a custom order.

If tracking shows delivered but you cannot find your package, please check with everyone at the address and with your local carrier first, then contact us with your Shopify order number so we can help open a claim with the carrier. Packages that are returned to sender — for example due to an incorrect or undeliverable address, or an unclaimed delivery — can be reshipped once we receive them, with reshipment postage payable by you.

If international shipping is available for your destination at checkout, any customs duties, import taxes, and brokerage fees are the customer's responsibility and are not included in the order total. Customs processing can add time that is outside our control.

Email contact@jaybabey.com with your Shopify order number.